How much will my insurance pay towards my visits?

Insurance companies allow a certain limit of dental expenses per year - usually $1000 or $1500. This limit has not changed since dental insurance was introduced in the 1960s. The insurance company pays a percentage of the expense depending on the type of service provided - either preventive, basic or major. However, when an insurance company says that they cover 100% of a certain service; they mean 100% of the fee they set. This is based on the insurance plan, and not necessarily our office fees. This fee will also vary from plan to plan from the same insurance company! This may leave the patient with a balance toward his or her treatment, in spite of the insurance company claiming to cover 100% of that type of treatment.

For example, a typical fee for an adult cleaning is $82. Most insurance companies will pay 100% of this fee, however, we have some patients with plans that pay as little as $40, although the insurance company refers to the $40 payment as "100% of usual, customary, and reasonable".

We will always do our best to estimate how much your insurance plan will pay towards each visit, and have a written treatment plan to minimize unexpected costs.

We are occasionally asked why we don't participate in a particular insurance plan, or if we would begin to participate in a certain plan. There are many insurance plans that restrict your choice of doctor to those on a specific list of participating offices. The participation agreement between those plans and the providers requires the provider to deliver care at a discount to those patients covered by that plan. For some plans the discount is small, for some it is not.

We believe that dentistry is a service, not a product. For us, the manner in which that service is provided and the attention to details makes all the difference. We do not participate in plans that require us to discount our treatment and encourage us to make up the difference in volume. We can not be a "volume" practice and still provide the level of care and service that our reputation is built upon.

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What precautions do you take to ensure patient safety?

At Suwanee Family Dentistry, we take several precautions to ensure your safety as our patient. First, our staff keeps up-to-date on the latest sterilization procedures and research. Our office complies with and exceeds OSHA standards for safety. We also have a sterilization center where we can maximize efficient sterilization and minimize the chance of contamination through human error. All instruments and handpieces are heat sterilized after every patient. (Some offices only disinfect handpieces - we sterilize them EVERY time.) Many items are disposable and all countertops are wiped with hospital grade disinfectant between patients.

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How do the doctors keep up to date on all of the current techniques and materials?

Because dentistry is constantly changing, we do a number of things to stay up to date on all of the current findings. Dr. Heil averages five times the minumum number of continuing education hours required. She is currently participating in AGD Mastertrack - a five year series of classes covering all areas of dental practice. In the past year she has traveled to Illinois, California and Tennessee to attend classes. Many times the entire staff attends a class together to improve the function of the whole office. She and members of our staff also belong to a variety of organizations that offer seminars and conferences on advances in dentistry.

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Do you accept referrals?

We are always happy to welcome new patients to our office. We consider your referrals the highest compliment we could receive. We have found that our best new patients are usually referred by our great existing patients!

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What different payment options do you provide?

Our office accepts cash, check, and credit card (Visa, Master Card, Discover and American Express) for payment. The fee for each visit will be discussed prior to your appointment. Any amount not covered by your insurance is your responsibility.

We believe that money should not stand in the way of your having a healthy mouth. If you need extensive dental care and are concerned about cost, we are happy to offer financing through Chase Health Advance. Please ask for more information or visit

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How can I safely whiten my teeth?

There are many ways we can help you achieve a beautiful white smile. Since everyone is different, our doctors would like to look at your mouth before recommending a specific method.  For fast results, we recommend BriteSmile in office whitening.  For at home whitening, we recommend the Opalescence® system.  If your teeth are cracked, chipped, or have existing fillings, veneers or bonding may be a better choice. Please ask us for more information.

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My gums bleed after I brush or floss. What does that mean?

Bleeding gums are a sign of gum disease. Recent research indicates that 70% of the adult population has some sign of gum disease. This disease can contribute to a variety of health problems, including heart disease, stroke, poor diabetes control and low birth weight babies. If your gums are bleeding, we recommend that you schedule an appointment with us. We perform a comprehensive check for gum disease during your initial appointment and re-check at your subsequent visits. If you have gum disease we will help you control it and restore your gums to a healthy condition.

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Crowns, veneers, onlays and inlays -- where can I learn more about these procedures?

At Suwanee Family Dentistry, we believe a patient is more confident with their dental care when they are more informed. Before you come to our office, please visit the Patient Education section of this website. Once you are here, we invite you to participate by asking questions. We will gladly show you images of your mouth from our intra-oral camera and discuss with you the advantages of each treatment options. We can also offer a more in-depth explanation with Caesy, a multimedia patient education system. As the saying goes, "a picture is worth a thousand words," and many of our patients have told us that the Caesy videos are very helpful.

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I want my front teeth to look better, but I do not want to wear braces. What would you recommend?

There are a variety of ways to improve the appearance of your teeth without traditional metal braces. We may recommend ClearCorrect® clear aligners to straighten your teeth. It works through a series of invisible, removable, and comfortable aligners that no one can tell you're wearing. So you can smile more during treatment as well as after. We can also improve the appearance of your teeth with veneers or bonding. If you would like to enhance the appearance of your smile, call us so we can schedule an appointment. After listening to your goals and concerns, we can suggest the best way to help you straighten your smile.

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How do I know when it's time to come in for a visit?

We suggest visiting us at least every six months so that we can catch any problems in the early stages. If you have signs of periodontal disease (gum disease) we will need to see you more often to maintain the health of your gums. We recommend that children have their first visit at the age of three years to start a lifelong habit of good dental health.

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Contact Us

Suwanee Family Dentistry

2566 Lawrenceville-Suwanee RoadSuwanee, GA 30024